LACHATRE®, a beauty-focused, human-centric skincare brand, is dedicated to developing groundbreaking technologies and offering innovative products that make daily skincare and makeup routines simple and delightful.

LACHATRE® originates from the French word "La Châtre". "La Châtre" is pronounced as [la.ʃatʁ] in French.

The vast majority of LACHATRE® products are vegan. If you have any questions regarding this, please feel free to inquire at hello@lachatreus.com.

We take pride in designing our LACHATRE® products in the U.S., crafted with carefully selected ingredients sourced globally. They are manufactured in allergen-free facilities that are US FDA certified and SGS certified, ensuring the highest standards of quality and safety.

You can purchase our LACHATRE® products directly through our official website: www.lachatreus.com, where you’ll find a variety of packages and pricing options. Additionally, for customers from the U.S., LACHATRE® products are also available for purchase on TikTok Shop @lachatre.usshop or @lachatre.official, and Walmart shop @lachatre.official

LACHATRE® products are also available at select retailers. Feel free to contact us at hello@lachatreus.com for more information about our current retail partners.

EcoOrb is one of the product series under the LACHATRE®. The full name of the EcoOrb is “EcoOrb Anti-Aging Serum”, it is the core carrier of ClairSheild® Nutri Microsphere SynergyTech, a revolutionary nano fluidic capsule structure designed to redefine how active ingredients work for your skin. EcoOrb isn’t just a technology; it’s a smarter way to deliver active ingredients—keeping them fresh, effective, and gentle until they transform your skin.

The ClairSheild® Nutri Microsphere SynergyTech is a breakthrough skincare technology based on the principle of micro-fluidic capsule isolation. By using the ClairSheild isolation technology, water-soluble components (such as water) and oil-soluble active ingredients (such as plant extracts and fat-soluble vitamins) are respectively encapsulated in independent nano-scale fluid capsules, forming a stable system where the two components are immiscible but can be uniformly dispersed after physical shaking. And it is capable of re-aggregation post-dispersion.

Currently, three products in the EcoOrb Anti-Aging Serum series have been launched, which are (blue color) Hydra Enhancing EcoOrb, (green color) Phyto Soothing EcoOrb and (red color) Elastic Tightening EcoOrb. More functional EcoOrb are currently in the development stage. Please stay tuned to our official website www.lachatreus.com for updates.

Whether EcoOrb Anti-Aging Serum has a fragrance depends on the specific product type and design. The current EcoOrb Anti-Aging Serum are made from purely natural extracts, and any scent comes from the natural aroma of the ingredients, with no artificial fragrances added.

Yes, it is suitable for all people.

Yes, EcoOrb Anti-Aging Serum comes with detailed usage instructions. Visit our official website www.lachatreus.com for more information. If you have any questions, our customer service team is always ready to assist you.

Nano Atomizing Water Replenisher is an auxiliary instrument of LACHATRE® EcoOrb Anti-Aging Serum or other similar products. It can effectively deliver oxygen and nutrients into the skin, helping to improve skin condition and rejuvenate the skin.

Negative oxygen ions deeply cleanse the skin, unclog hydration channels, enhance nutrient absorption, remove oil and acne, and cool the skin to activate cells, restoring smoothness and elasticity while plumping up sagging skin. Nano-ion spray opens pores, cleanses impurities, and delivers moisture deep into the skin, suitable for all skin types.

Yes, it is specifically designed for the LACHATRE® EcoOrb Anti-Aging Serum. After turning on the EcoOrb Anti-Aging Serum, simply attach the packaging bottle directly to the machine, and it is ready to use.

Skin problems such as dry and dehydrated skin, flaky and sensitive skin, rough and uneven skin, oily and shiny skin, blackheads and pimples, acne and dullness are completely suitable for use. And pregnant women can also use it.

About 3-5 minutes

Yes, this machine is designed for repeated use. For the correct usage and maintenance guidelines, please refer to the instruction manual included in the packaging box.

At the moment, we welcome payments through major credit cards, as well as PayPal for your convenience.

Absolutely! Your payment security is our top priority. We utilize Shopify Payments’ advanced encryption technology to process all transactions, ensuring your credit card details remain fully protected. Rest assured, we never have access to or store your credit card information, providing you with a safe and seamless payment experience.

Feel free to contact our customer support team for assistance with any questions about your order cancellation.

Yes, we offer free shipping across the entire United States.

We are joyfully and safely able to process orders within 1-3 days. However, due to extreme weather conditions in some areas of the country, many of our carriers are experiencing delays to their standard transit time for ground shipping options.

Complimentary shipping on all US orders: 3-5 business days from date of shipment.
USPS: First Class & Priority Mail, 7-10 business days.
FedEx Standard Overnight, 1 business day.
International: Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America - DHL Express Worldwide, 5-30 business days. *International shipping rates may vary. Please contact hello@lachatreus.com for assistance.

We accept returns on new, unopened LACHATRE® products. Simply return the item with a print out of your order information included within 10 days of receiving. Please allow up to 7-10 business days for your refund to be processed.

If you have questions surrounding this please contact our customer care. Our customer care representatives are here to assist and happy to answer any questions you may have before or after purchase. We want you to feel confident in your purchase and your skin. Please contact hello@lachatreus.com for assistance.

LACHATRE® ships to most international regions including Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America. Shipping costs do not include duties and taxes of the destination country.

Kindly note that if your country requires duties and taxes to be paid for importing goods, these will be captured during the checkout process. You will not be required to pay any additional fees for importing your order. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays or holds. Our customer care team is happy to help answer any questions you may have prior to your purchase. Please contact hello@lachatreus.com for assistance.

Once your order is dispatched, we’ll email you a shipping confirmation containing a link to monitor your package’s progress.

Absolutely, we offer that option!

To make changes to your subscription, simply access your Customer Portal. You can do this in two ways: by clicking the unique Customer Portal link provided in your Subscription Activation email or by logging into your customer account. Once inside the portal, navigate to the "Subscriptions" tab on the left-hand menu to adjust your settings as needed.

You have the flexibility to modify, postpone, or terminate your subscription at any time. However, to ensure the changes apply before your next shipment is dispatched, please make the adjustments by logging into your account at least 24 hours prior to the scheduled shipment date.

We do! If you’re passionate about LACHATRE® and would like to join the LACHATRE® as a brand representative, feel free to reach out to us at hello@lachatreus.com. We are also actively seeking brand ambassadors worldwide and periodically launch various collaboration opportunities.

Absolutely! We welcome collaborations with influencers from platforms like TikTok, Instagram, and YouTube for various business opportunities. Feel free to reach out to us at hello@lachatreus.com anytime.

LACHATRE® is constantly seeking to build strong distributor partnerships with individuals like you! Feel free to reach out to us at here, and one of our wholesale specialists will get in touch with you shortly.